Refund policy

Refunds and Exchanges

All returns are handled on a case-by-case basis and may vary depending on the type of products purchased. Please review the following policies below, and reach out to our team at customerservice@madebydwc.org with any questions. 

In all cases, shipping fees are non-refundable, and customers are responsible for return shipment.  

Home & Gift 

We will honor refunds and exchanges of our Home & Gift products including candles, soaps, bath salts, stationery and branded apparel within 14 days of receiving your purchase.  

If you receive a damaged item, please reach out to us at customerservice@madebydwc.org for a replacement.  
 

Resale Boutique 

All sales from the Resale Boutique are final. However, if you are unsatisfied with your purchase, we will gladly offer an exchange for store credit. Store credit returns must be received within 14 days from the date you received your order. Items must be returned in their original condition with all tags attached.  

All sales of items marked “final sales” are not eligible for returns or exchanges.  

Coffee & Drinkware 

All sales of coffee and drinkware items are final. However, if you are unsatisfied with your purchase, we will gladly offer store credit to replace your item. Please reach out to our team with any questions.